Terms of Service

These Terms of Service (“Terms”) form an agreement between you and Vault Agency Corp (“Vault Agency Corp,” “we,” “us,” or “our”) governing your access to and use of the website at vaultagencycorp.com, the RouteRep mobile application, the RouteRep web platform, and any other software or services we make available (together, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you are authorized to accept these Terms on that organization’s behalf.

Where Vault Agency Corp has entered into a separate written agreement with an organization covering the Services, that agreement controls to the extent it conflicts with these Terms.

Most functionality requires an account. Accounts are typically issued to individuals by an organization that holds an account with us.

• You must provide accurate information when an account is created and keep it current.
• You are responsible for maintaining the confidentiality of your credentials and for activity that occurs under your account.
• Accounts are for a single named user. Credentials must not be shared.
• Notify us promptly at contact@vaultagencycorp.com if you believe your account has been accessed without authorization.

The Services are business tools, licensed for use by organizations and their authorized personnel in the ordinary course of that organization’s operations.

Access granted to you through an organization is limited to that organization’s permitted use. When your relationship with that organization ends, so does your right to access the Services through it, and the organization may deactivate your account.

RouteRep is a field operations and territory management platform consisting of a mobile application for field representatives and a web platform for management. Features available to you depend on your assigned role and on how the organization holding the account has configured the platform.

We may add, modify, or remove features over time as the product develops. We aim to avoid disruptive changes to functionality organizations rely on, but the Services are provided on an evolving basis rather than as a fixed feature set.

You agree that you will:

• Use the Services only for lawful business purposes
• Provide accurate information when recording activity in the Services
• Respect the confidentiality of information you access through the Services
• Comply with your organization’s policies regarding use of the Services
• Obtain any consents required for information you enter into the Services
• Not attempt to access data belonging to another organization

You are responsible for the accuracy of records you create. Reporting produced by the Services reflects the data entered into them.

Organizations using the Services enter and control their own business data, including customer records, visit history, notes, questionnaire responses, and uploaded content (“Customer Data”).

• Ownership. As between Vault Agency Corp and the organization, Customer Data belongs to the organization.
• Our role. We process Customer Data to provide the Services, and for no independent purpose of our own. We do not sell Customer Data.
• Responsibility. The organization is responsible for the lawfulness of the Customer Data it collects and enters, including obtaining any necessary consents and complying with applicable privacy law.

Our handling of Customer Data is described further in our Privacy Policy.

Certain RouteRep features use location services — for example visit recording, route activity, mileage-related functionality, and navigation. Location access is requested through your device’s standard permission system and can be granted, limited, or revoked in your device settings.

Where location access is not granted, features depending on it may be limited or unavailable. If you use RouteRep through an employer, that employer determines which location-based features are enabled for your organization; questions about that configuration should be directed to them.

Access to the Services may be provided on a subscription or other commercial basis. Where that is the case, the applicable fees, billing period, and commercial terms are those set out in the separate written agreement or order between Vault Agency Corp and the organization.

No pricing or commercial commitment is created by these Terms or by any description of the Services on this website. Where fees apply, failure to pay may result in suspension of access under Section 14.

The Services, including all software, source code, interfaces, designs, text, graphics, and the Vault Agency Corp and RouteRep names and logos, are owned by Vault Agency Corp and protected by intellectual property law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your organization’s internal business purposes. No other rights are granted. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Services, except to the extent that restriction is prohibited by law.

Customer Data remains the property of the organization that entered it, as described in Section 6.

You agree to use the Services in a manner consistent with their purpose as business software, in compliance with applicable law, and without interfering with other users or the operation of the Services.

You may not:

• Access, or attempt to access, any account, organization, or data you are not authorized to access
• Probe, scan, or test the vulnerability of the Services, or breach any security or authentication measure
• Interfere with or disrupt the integrity or performance of the Services
• Use automated means to access the Services in a manner that places unreasonable load on our systems
• Reverse engineer, decompile, or disassemble any part of the Services
• Upload malicious code, or any content that is unlawful, infringing, or that you lack the right to provide
• Use the Services to harass, defraud, or harm any person
• Misrepresent your identity or your affiliation with any person or organization
• Resell, sublicense, or otherwise commercially exploit the Services without our written permission

The Services rely on third-party providers — including hosting, database, authentication, storage, email delivery, and mapping and navigation services — and may link to or hand off to third-party applications.

We are not responsible for third-party services, their content, or their practices. Your use of a third-party service is governed by that party’s own terms and privacy policy.

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable during maintenance, updates, or circumstances outside our reasonable control.

Unless a separate written agreement provides a specific service level, no uptime commitment is made.

We may suspend access to the Services, in whole or in part, where we reasonably believe it is necessary to protect the Services or other users — for example in response to a security concern, a violation of these Terms, unlawful activity, or non-payment of applicable fees.

Where practicable, we will give notice and an opportunity to resolve the issue before suspending access.

An organization may terminate its use of the Services in accordance with its agreement with us. We may terminate or discontinue the Services, or your access to them, on reasonable notice, or immediately in the case of a material breach of these Terms.

On termination, your right to access the Services ends. Provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination. Data handling after termination is described in our Privacy Policy and in any applicable written agreement.

Except where expressly stated in a separate written agreement, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Services will meet your requirements, that they will be uninterrupted or error-free, or that any data or reporting produced through them will be accurate or complete. Reporting reflects the information entered into the Services. Decisions made using the Services remain your responsibility.

To the maximum extent permitted by law, Vault Agency Corp will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to your use of the Services, regardless of the theory of liability and even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the greater of the amounts paid to Vault Agency Corp for the Services in the twelve months preceding the event giving rise to the claim, or one hundred United States dollars (US$100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited.

You agree to indemnify and hold harmless Vault Agency Corp and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Services, your violation of these Terms, your violation of applicable law, or your infringement of the rights of any third party — including claims relating to data you or your organization entered into the Services.

We may update these Terms from time to time to reflect changes to the Services, our practices, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page.

Where changes are material, we will take reasonable steps to provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law principles. The state and federal courts located in the State of New Jersey will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to the jurisdiction of those courts.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Questions about these Terms can be directed to:

• Vault Agency Corp
• Joseph Gaugler, Owner
• Email: contact@vaultagencycorp.com
• Website: vaultagencycorp.com

You can also reach us through our contact page.

Last Updated: August 2026
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