Vault Agency Corp Support
Help with your account, our products, and anything else you need from Vault Agency Corp. Every request reaches us directly.
How can we help?
Support categories
Choose the area closest to your question when you write to us — it gets your request to the right place faster.
Account Help
Sign-in problems, access to your organization, user roles and account setup.
Technical Issues
Something not working as expected in the mobile app or web platform.
RouteRep Questions
How a feature works, what the platform supports, or how to configure it for your team.
Business Inquiries
Pricing, availability, onboarding a team, or partnership opportunities.
Privacy Questions
Questions about your data, our Privacy Policy, or a data access request.
Product support
RouteRep support
RouteRep is a field operations and territory management platform developed by Vault Agency Corp. Support covers both halves of the platform — the mobile application used by field representatives and the web platform used by management.
Learn more about RouteRepMobile app support
- Signing in and account access
- Routes, stops and visit recording
- Photos, questionnaires and notes
- Location permissions on the device
Web platform support
- Team, role and permission setup
- Customers, territories and scheduling
- Reporting and analytics questions
- Data export requests
Before you write in
Including your company name, the account email, which application you were using, and what you expected to happen helps us resolve things on the first reply.
Contact support
Submit a support request
Send us the details and we'll reply by email.
You can also email us directly at contact@vaultagencycorp.com. For privacy-specific requests, see our Privacy Policy.